NOC | Managing Services

Course abstract

Service is the key economic engine for most developed countries and also for emerging economies like India. This course focuses on the interdisciplinary nature of Service Management seamlessly spanning Marketing, Operations, Technology and People Management. New Service Business Models will be explored that seek to balance People, Planet concerns with Profit objectives.

Course Instructor

Prof. Jayanta Chatterjee

Department of Industrial Management & Engineering,
IIT Kanpur
More info

Course Sponsors

Teaching Assistant(s)

AJAY JHA

IIT Kanpur

Course Duration : Jul-Sep 2015

View Course

Enrollment : 18-May-2015 to 12-Jul-2015

Exam registration : 01-Jul-2015 to 15-Aug-2015

Exam Date : 06-Sep-2015

Enrolled

2429

Registered

140

Certificate Eligible

123

Certified Category Count

Gold

Silver

Elite

Successfully completed

Participation

Success

Elite

Gold

Legend

>=90 - Elite+Gold
60-89 - Elite
35-59 - Successfully Completed
<=34 - Certificate of Participation

Final Score Calculation Logic

Assignment Score = 30% of average of scores of Assignment [ (1+2+3+(4a+4b/2)+5+7) / 6 ] (week6 assignment is not considered for the calculation of assignment score)
Exam Score = 70% of Certification Exam Score
FINAL SCORE (Score on Certificate) = Exam Score + Assignment Score.

Managing Services - Toppers list